1. How do I file a warranty claim?
Photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.
Due to seasonality of stock we cannot guarantee that customers will receive the same item.
Please note that warranty issued discount codes cannot be combined with any other offer including ongoing promotions/discounts on the Whisky & Stone online store.
2. What is covered under warranty?
We stand behind the quality of our products with a 2-Year Warranty — our guarantee that every Whisky & Stone item is free of material and manufacturing defects. This warranty is valid for the duration of 2-years, beginning on the date of purchase from an authorised Whisky & Stone retailer.
If you discover a material or manufacturing defect*, we will replace, repair or credit the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase. Kindly note that we can not process cash refunds for warranty claims.
This 2-Year Warranty does not cover misuse, neglect, accidents or any modification to a Whisky & Stone item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colours and hinges over time, is not considered a material or manufacturing defect.
Any imperfections to the lenses upon receiving the glasses must be reported to our contact email hello@whiskyandstone.com within 5 business days. Any claims outside of this 5 business day period will be placed in the returns category, which states that returns/exchanges will not be processed for glasses returned in damaged/unsalable condition.
Our 2-Year Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Whisky & Stone products.
*Manufacturing fault is regarded as; (a) lens crazing, (b) frame warping, (c) acetate peeling
3. Can my item be repaired?
Currently, we do not have a repair facility available. However, if you do not wish to continue with a full warranty claim, you may have your item repaired by a third party at your own expense. Please note that Whisky & Stone will not accept responsibility for the cost of the repair.
Here at Whisky & Stone all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take an additional 4 – 5 business days. We thank you for your patience.
