Help Center

We are still shipping as per usual.

We understand that our glasses are needed during this time due to increased time spent in-front of screens. We're still shipping & working as per normal.

However, please keep in mind that postal services not only in Australia, but around the world are under stress because of significant increases in online orders and reduced freight options. Unfortunately you should expect some delays to occur, particularly for international orders.

FREE AUSTRALIA WIDE POSTAGE! That's right, every order includes free delivery anywhere in Australia. If you're in a rush, you can choose to get your glasses delivered by express post which is a $5 flat fee at checkout. 

Estimated Delivery Times:

Free Delivery: 4-6 business days

Express Delivery: 1-3 business days

Kindly note that all orders will be processed and posted within 0-3 business days of being ordered. 

Whisky & Stone currently delivers to ANYWHERE in the world! Accurate prices can be seen during checkout, as exchange rates can often change the cost of postage.

Estimated Delivery Times:

Priority Mail International: 5-15 business days

Express Mail International: 3-10 business days

Import customs fees may be charged by your local border force - customers are responsible for these charges as the shipping cost only covers transit. Please note that Whisky & Stone is not liable for any customs fees due. 

Kindly note that all orders will be processed and posted within 0-3 business days of being ordered. 

Return your order back to us within 30-days for an exchange or refund.

* Customers are responsible for return postage costs from your residence to our HQ.

1. How do I file a warranty claim?

Photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.

Due to seasonality of stock we cannot guarantee that customers will receive the same item.

Please note that warranty issued discount codes cannot be combined with any other offer including ongoing promotions/discounts on the Whisky & Stone online store.

2. What is covered under warranty?

We stand behind the quality of our products with a 2-Year Warranty — our guarantee that every Whisky & Stone item is free of material and manufacturing defects. This warranty is valid for the duration of 2-years, beginning on the date of purchase from an authorised Whisky & Stone retailer.

If you discover a material or manufacturing defect*, we will replace, repair or credit the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase. Kindly note that we can not process cash refunds for warranty claims. 

This 2-Year Warranty does not cover misuse, neglect, accidents or any modification to a Whisky & Stone item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colours and hinges over time, is not considered a material or manufacturing defect.

Any imperfections to the lenses upon receiving the glasses must be reported to our contact email hello@whiskyandstone.com within 5 business days. Any claims outside of this 5 business day period will be placed in the returns category, which states that returns/exchanges will not be processed for glasses returned in damaged/unsalable condition. 

Our 2-Year Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Whisky & Stone products.

*Manufacturing fault is regarded as; (a) lens crazing, (b) frame warping, (c) acetate peeling

3. Can my item be repaired?

Currently, we do not have a repair facility available. However, if you do not wish to continue with a full warranty claim, you may have your item repaired by a third party at your own expense. Please note that Whisky & Stone will not accept responsibility for the cost of the repair.

Here at Whisky & Stone all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take an additional 4 – 5 business days. We thank you for your patience.

What is covered under the 3 year warranty?

This warranty is valid for the duration of 3-years, beginning on the date of purchase from an authorised Whisky & Stone retailer.

If you discover a material or manufacturing defect*, we will replace, repair or credit the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase. Kindly note that we can not process cash refunds for warranty claims. 

This 3-Year Warranty does not cover misuse, neglect, accidents or any modification to a Whisky & Stone item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colours and hinges over time, is not considered a material or manufacturing defect.

Any imperfections to the lenses upon receiving the glasses must be reported to our contact email hello@whiskyandstone.com within 5 business days of receiving the glasses. Any claims outside of this 5 business day period will be placed in the returns category, which states that returns/exchanges will not be processed for glasses returned in damaged/unsalable condition. 

Our 3-Year Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Whisky & Stone products.

*Manufacturing fault is regarded as; (a) lens crazing, (b) frame warping, (c) acetate peeling

Whisky & Stone glasses filter out up to 30% of bad blue light.

Why should we be concerned about blue light exposure?

Blue light waves are the among the shortest, highest energy wavelengths in the visible light spectrum.  Because they are shorter, these "Blue" or High Energy Visible (HEV) wavelengths flicker more easily than longer, weaker wavelengths. This kind of flickering creates a glare that can reduce visual contrast and affect sharpness and clarity. 

This flickering and glaring may be one of the reasons for eyestrain, headaches, physical and mental fatigue caused by many hours sitting in front of a computer screen or other electronic device.  

Our eyes' natural filters do not provide sufficient protection against  blue light rays from the sun, let alone the blue light emanating from these devices or from blue light emitted from fluorescent-light tubes. Prolonged exposure to blue light may cause retinal damage and contribute to age-related macular degeneration, which can lead to loss of vision.

Natural blue light versus artificial blue light

Blue light is actually everywhere. When outside, light from the sun travels through the atmosphere. The shorter, high energy blue wavelengths collide with the air molecules causing blue light to scatter everywhere.  This is what makes the sky look blue. In its natural form, your body uses blue light from the sun to regulate your natural sleep and wake cycles.  This is known as your circadian rhythm.  

Blue light also helps boost alertness, heighten reaction times, elevate moods, and increase the feeling of well being. Artificial sources of blue light include electronic devices such as mobile phones, tablets and laptop computers, as well as energy-efficient fluorescent bulbs and LED lights.

Whisky & Stone glasses reflect up to 90% of Ultra-Violet rays.

Ultraviolet light is a type of electromagnetic radiation that makes black-light posters glow, and is responsible for summer tans — and sunburns. However, too much exposure to UV radiation is damaging to living tissue. 
Electromagnetic radiation comes from the sun and transmitted in waves or particles at different wavelengths and frequencies. This broad range of wavelengths is known as the electromagnetic (EM) spectrum. The spectrum is generally divided into seven regions in order of decreasing wavelength and increasing energy and frequency. The common designations are radio waves, microwaves, infrared (IR), visible light, ultraviolet (UV), X-rays and gamma-rays.

Each pair of Whisky & Stone glasses are carefully coated with an anti-glare and anti-scratch film on both the inside and external faces of the lens. 

The anti-glare coating fights the annoying shine that reflects off of devices, windows and mirrors. 

The anti-scratch coating helps keep your glasses looking new for longer!

Most definitely! All Whisky & Stone glasses feature gender-neutral designs, constructed using high quality spring hinges that can accomodate for wider faces without uncomfortable pressure, as well as fitting smaller faces nice and snug. 

Below are the specific dimensions for anyone wishing to compare with their current glasses:

The blue light filtering lenses used in Whisky & Stone glasses can slightly alter the vibrance/saturation of some shades of blue. The reason that the vibrance/saturated is affected is due to the fact that up to 50% of bad blue light is filtered out. 

Absolutely, yes!

We understand that faces come in all shapes and sizes, thus there is not one pair of glasses that will fit everyone straight out of the box.

Whisky & Stone glasses are made from a high quality acetate, which can be moulded to fit your face perfectly.

Please watch the video attached below to see how easy it really is:

https://www.youtube.com/watch?v=n3Uw4t3GHvA